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Phone Interpreter Services: A Growing Need for Companies Around the Globe

Phone Interpreter Services

June 21, 2017 – Phone interpreting services are needed frequently, at all different times and days of the week, all over the globe. Phone interpreting is the practice of connecting humans who don’t speak the same language with each other through the use of a telephone language interpreter. The interpreter listens to one person and translates the words into the second person’s language.

For example, hospitals often treat people who speak a variety of languages and little to no English. Yet the staff has to be able to communicate with the patients and their families or caretakers. With medical care especially, it’s critical to be crystal clear about the situation or it can have serious consequences. In this type of scenario, it makes a lot of sense for a hospital to rely on medical phone interpreting services for the less-common languages that are spoken, as hospitals can’t employ interpreters in every language. With a phone interpreting service, you can have an interpreter on the phone to assist within 30 seconds, which is critical since time is of the essence in medical situations.

Over the phone interpreting can be used in all different types of industries, such as:

  • Healthcare
  • Medical
  • Insurance
  • Finance
  • Legal
  • Technical support
  • And many more

It can also be used in any size of business, from start-ups to global companies. It makes sense in many different types of business situations too, such as global support centers and sales calls as well as in situations when flexibility is required.

We’re pleased to announce that we now offer professional phone interpreter services to our customers worldwide. Our translators are professionally-trained interpreters and they’re specialized in an industry so that customers have a good experience. In this article, I’ll describe some of the business situations where telephone interpreting may be beneficial and how our services work.

Business Situations that Benefit from Phone Interpreting Services

Global Support Centers

If your business has a global support center that offers support for your products and / or services, you’re already covering the major languages that your customers speak. For example, you have staff to support the languages that the majority of your customers speak, such as English, Spanish, Chinese and Russian. You most likely have some customers that speak other languages, but they constitute a small number of calls so it doesn’t make sense financially to hire native speakers. However, you still need to support these customers.

So what happens when a Hebrew-speaking customer calls in and needs support? How does your Spanish-speaking customer representative handle that?

In a case like this, if you had phone interpreting services, you could simply have your Spanish-speaking employee call our service, select Hebrew, and within 30 seconds, the employee would be speaking to a Hebrew interpreter to assist your customer. Our services are available 24/7/365 so it doesn’t matter if your support center is located in the Philippines, Costa Rica or anywhere else. We’re always available to support your support center.

Sales Calls

Sales calls are another business scenario where phone interpreting services are beneficial. Let’s say you sell into some countries outside the U.S. already but you have the opportunity to do some business in Brazil and Argentina. You don’t have any salespeople who speak Spanish or Portuguese and you can’t hire anyone just yet because you’re in the preliminary stages of the selling cycle. You could hire an interpreter to travel with your sales person, but that would be costly. Instead, you could have an interpreter on the phone with you as you make your sales calls.

Even if someone thinks they understand and speak English pretty well, it doesn’t always translate into business meetings, which can lead to misunderstandings with potentially big consequences. In some cultures, it can be considered “losing face” to admit that you don’t understand English well enough. However, by not properly communicating during a business meeting, you could lose out on closing new business, solving technical issues, discussing contracts, etc. Having a person on the phone who understands the language and culture will prevent misunderstandings.

Businesses have their own terminology for their products and services, and there may be industry terminology as well. We know how important it is for your business to be represented correctly, as we do for any regular localization and translation project, we can work with you up-front to create a glossary of terminology.

Situations Where Flexibility Is Important

Phone interpreting services are also beneficial when you require flexibility to support your business needs. For example, you may have an impromptu call with a customer or you need to deal with a customer’s billing issue. You can handle these types of situations immediately with a phone interpreter since a professional can be on the phone in 30 seconds or less. There’s no need to put something off.

Getting Started

It’s really easy and fast to get started. You simply create an account with us, if you don’t have one already. It only takes a few minutes to establish an account and you can learn more by visiting our phone interpreting services page. You’ll then receive a toll-free phone number from us as well as a pin code, both of which are yours exclusively.

How it Works

When you’re ready to use the service, you call the toll-free number and enter your pin code. Within 30 seconds or less, you’ll be connected to a professional interpreter. To include a client, you simply call the client and then connect to the interpreter. As a customer, you’ll receive a monthly account statement that shows your usage and call reports.

Phone Interpreter Services Flow


Phone Interpreter Services: Available 24/7/365 in More Than 60 Languages

Our phone interpreter services are available 24/7/365 in more than 60 languages. Interpreting content correctly from one language to another is more complex than just speaking the same language. Industries such as healthcare, medical, insurance, finance, legal, software, hardware, manufacturing, etc. have their own terminology, and you need someone who not only speaks both languages, but also understands and knows the industry’s nuances. Our industry-specialized interpreters know the nuances of any given industry and we’re ready to support you whether you’re calling from a landline or a smartphone.

With our history of being a leading medical translation company, we have many professionally-trained linguists who are certified to interpret healthcare- and medical-related information. Our interpreters are HIPAA compliant, they’re trained in the rights and confidentiality of medical patients, and they have signed a confidentiality agreement before they begin working with us. Your privacy is always protected.

Learn More About Our Phone Interpreter Services

We’re excited about the addition of this new service and we’d be happy to answer any questions you might have. I also invite you to read more about it and to reach out to the office nearest you. We look forward to hearing from you.

About the author:

Lee Stein, Vice President of Operations at Net-Translators
Lee SteinAt Net-Translators I’ve had a unique opportunity to experience the world of localization from different points of view! During my first years at Net-Translators, I was the HR and Vendor Manager. I had the chance to experience the localization world from different people’s perspective: translators, project managers, localization engineers, QA testers and more… Each one and his own motivations, challenges and expertise. It was very fascinating! As the VP of Operations I face new challenges together with our clients. Being committed to fulfill our clients’ requirements, goals and expectations while constantly improving our service has made me even more confident that it’s all about the people: teamwork, communication, sharing information and aiming for one common goal. In this blog I’ll share with you interesting information, thoughts and insights. You are most welcome to comment and share. Looking forward to meeting you here! Lee.

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