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How Phone Interpreting Services Can Benefit the Medical Industry

Phone Interpreting Services

If you’re in the medical industry, whether it’s in healthcare, health insurance, pharmaceuticals, medical device manufacturing or another business, chances are pretty great that you encounter non-English speakers or people with Limited English Proficiency (LEP) on a regular basis. And in the fast-paced medical industry, most likely you need to urgently communicate with your customers. Without some kind of interpreter, however, it may be quite difficult to communicate.

Phone Interpreter Services: Available Worldwide 24/7/365

Professional phone interpreting services can help you communicate quickly and accurately with your customers. With an interpreter translating between the two languages, you’ll be able to understand the other person’s needs, determine a solution and quickly respond, leading to a successful and satisfying interaction for both people.

Even if you have interpreters on-staff, it’s very likely that you don’t have staff to cover all the languages that are spoken in your area. And if you have a global support center for your products and / or services, you may have customers calling in but you don’t have the language support to help them. These are cases where a phone interpreter service could be very beneficial to your business.

Requesting An Account Only Takes A Minute

Over the phone interpreter services are quite easy to set up. To get started, you simply request an account through our quote request form, which only takes a minute.

From there, you’ll receive a toll-free phone number and 4-digit personal pin number. Both of these are exclusive to you. And then you’re ready to go!

Access to Professional Language Interpreters in About 30 Seconds

When you’re ready to use the service, simply call the toll-free phone number, enter the pin and choose your language. In about 30 seconds, you’ll be connected to a professional language interpreter. If you need to include a customer or a client who isn’t close by, simply call that person first and then connect to the interpreter. That’s it!

Phone Interpreting Services Flow

Accurate Communication Is Essential to Your Business

Being able to communicate accurately and effectively with your English and non-English speaking customers is key to providing good customer service, building loyalty with your business and increasing work productivity. And in the case of hospitals and patient care centers, it’s critical to patient health, diagnosing problems correctly and providing the best possible care.

Medical Expertise and HIPAA Compliance

We only work with professional, bilingual, trained linguists. With our reputation as a leading medical translation company, many of our interpreters have a background in translating medical content. Since the medical industry is full of very specific terminology, it’s imperative that our interpreters know and have experience in the medical industry. Many of our interpreters are HIPAA compliant, so they’re trained in the rights and confidentiality of medical patients. They sign a confidentiality agreement before they begin working with us, so you know your privacy and the privacy of your customers or clients is protected. We offer our services 24 hours a day, 7 days a week and 365 days a year in more than 60 languages.

Learn More and Start Today Using Our Phone Interpreting Services

We’d be happy to answer any questions you might have regarding our telephone interpreting services. I invite you to contact the office closest to you and to connect with us on LinkedInTwitter and Facebook for additional tips, best practices and industry resources.

About the author:

Dorothy Van Lingen

Coming to Net-Translators with over two decades of localization experience, industry veteran Dorothy van Lingen has served as Director of Localization Strategy since 2011. Dorothy guides her clients through localization best-practices and provides solutions to clients’ ever-changing localization needs. Based in the Boston area, Dorothy’s experience in the localization industry includes managing both Operations and Sales teams. A polyglot, Dorothy has studied multiple foreign languages and holds an MBA in International Business.

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